Slingshot Refund Policy

Online Training Refund Policy

For our online training courses, our refund policy is below. We try and keep our refund policy as simple, fair and consistent as possible.

  • During your first 30 days after joining: we'll give you a 100% refund. The only exception is if you have used a lot of our staff time in the support forum.
  • After your first 30 days: cancel at any time and you will not be charged again.

That's it. Nice and easy. For the first 30 days, you're welcome to try our service and leave with a full refund if you don't like it. After those first 30 days, you cancel whenever you wish and still use the remainder of the time that you've paid for.

How do you request a refund during your first 30 days?

  • Refund requests must be sent to You'll get an email back saying your support ticket was received.
  • All refunds will be processed within 5 business days of the refund request.

Classroom Training Refund Policy

For our classroom training courses, our policy is as follows:

  • Students are always welcome to move to any other class on our schedule, free of charge.
  • 100% refund if requested more than 4 weeks before the class.
  • 50% refund if requested more than 2 weeks before the class.
  • 0% refund in the last two weeks before the class.

All refunds will be processed within 5 business days of the refund request.

Classroom Training Cancellation Policy

We guarantee to try our very hardest to ensure that our classes will run if you sign up. However, although we have never cancelled on a student against their wishes,  we do have a policy in place:

  • We will try our very best to give you 2 weeks warning of cancellation before the class.
  • We will not provide compensation for any external costs of cancellation such as hotels or flights.
  • We will provide:
    • A full 100% refund of the class ticket.
    • 6 months of free access to the online version of our training.
    • A free ticket to any future live class of the student's choice.
Hi Sean and Nazeem, Many thanks for your great one on one tutoring in my home in Cape Town. I was able to go at my own speed as I already had some prior experience with Joomla! and many doorways were opened during the training including some tricks of the trade. I will certainly use Learn Joomla and do the advanced template customization course once I've done a bit of php to get me up to speed. Many thanks.
Tamsin Hall - Your Wedding on the Web

Trade Show Training

Wordpress Beginner Course in Durban 

"Hi Sean,

"The one-on-one time I spent with Graham on Tuesday was excellent value for money as he showed me how Wordpress could achieve all of my SEO objectives and help my web site and service, achieve its potential.

Kind regards"

Joy Donovan PG-Dip. (Hons) Management Practice - Events

Facilitator, assessor and moderator - Events Industry
TRADE SHOW TRAINING division of Lester Donovan Group (Pty) Ltd. - trade exhibition organisers & project managers


Hi Sean

Thanks so much for the WordPress course attended today with Graham – it was brilliant – just what I wanted.

Graham was really friendly, knowledgeable about the subject and excellent at putting the information across in an understandable manner. I now see the program in a new light.

I definitely want to do the intermediate course – in the second half of May, whenever it suits Graham.

The Sett was an excellent venue – I didn't feel like we were in a room with other people (probably because I was so engrossed in the training!). The management at the venue were really hospitable – food and refreshments more than adequate.

I will recommend your training to others, well done to all involved.
Kind regards
Angela Bax
Obbligato |

"Thanks Slingshot team! 
Our organisation has benefited hugely from your guidance and diligent service, and especially from your learning-focused approach where you enable us to more on our own. You really do manifest the spirit of "open". 

EDS Engineering

Hi Sean,

I found the training session to be very informative and all my questions were answered. The trainer, Lisa, is very professional, yet relaxed and patient, which is especially helpful when learning something new.

Thanks again for your all your aid since day 1.

Best regards,

Helga Hirst

EDS Engineering Design Services (Pty) Ltd

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